Articles In Support

By Ed Bratter, Posted in Infrastructure, Support

Many look forward to the Fall when Apple releases its newest version of iOS with the new features and toys it presents. One of this year’s improvements offers a vastly simplified process for enrolling personal (BYOD) devices into a mobile device management (MDM) solution such as Intune. The current method requires installing both the Company Portal and the Microsoft Authenticator app, and requires a dance through a maze of screens and jumping between applications to successfully enroll a dev... read more.

• November 04, 2024

By Kamran Ahmad, Posted in Infrastructure, Support

This blog contains contributions from Technical Architect, Kamran Ahmad, and System Engineer Level 1, Doug Lampone. We recently assisted a client with a Microsoft OneDrive issue where users were not automatically signed into OneDrive through Azure RemoteApp or Azure Virtual Desktop. The client's resources were hosted on Windows 11 version 22H2 running OneDrive 24.166.0818.0003. To come up with a solution to this problem, we worked with Microsoft support and captured logs. We found the follow... read more.

• October 07, 2024

By Ed Bratter, Posted in Infrastructure, Support

If you are responsible for creating Entra Conditional Access policies, you may have noticed that Microsoft has put the “Require approved client app” control on the soon-to-be-extinct list. Instead, the newer “Require app protection policy” control should be used. Microsoft stated that the older control will stop being enforced in March 2026, so it will be as if it does not exist (more information can be found here: Migrate approved client app to application protection policy in Co... read more.

• July 24, 2024

By Josue Molina, Posted in Infrastructure, Support, Virtualization

I recently stumbled upon a Citrix Windows KMS license activation bug that I thought would be good to share along with a workaround. The bug appeared after I created machines from a Windows Server 2022 Datacenter Azure Edition virtual machine template using Citrix Machine Creation Services (MCS). The Windows Server 2022 Datacenter Azure Edition version was 21H2 (OS Build 20348.2322). The machines are created just fine, but when trying to log in to a virtual desktop, I noticed the “Activate Windows&rdq... read more.

• July 23, 2024

By Carlo Costanzo, Posted in Infrastructure, Support

While working on some older DL360’s, I ran into the infamous Purple Screen of Death. Similar to Microsoft’s Blue Screen of Death, this occurs when there is a kernel panic in Linux variants that result in a system halt. This typically is due to a driver issue, hardware issue, or in my case, a recent patch. When I patched the system, the ESXi host restarted as normal, but got stuck on a task appropriately called VMK Shutdown: World_DestroyAllUsersWorlds. The task hung for a few minutes and the... read more.

• July 07, 2023

By Carlo Costanzo, Posted in Infrastructure, Support

The Scene Recently, we were working with a client who was experiencing packet loss on some network adapters on their systems. The ESXi host was set up in a pretty standard configuration of a vSwitch with two physical NICs connected to it. We’d done a lot of troubleshooting up to this point and wanted to start correlating Virtual Machines to pNICs. The NIC teaming on the vSwitch was set up as a default active/active scenario and was using the route by origin method. This means that when a VM powers u... read more.

• June 02, 2023

By Tim Husar, Posted in Infrastructure, Support

Recently, a client became locked out of the HPE ILO Administrative account on six VMware ESXi hosts. The direct route to fixing this involves downtime, and solutions that could be done while the hosts were online couldn’t be found. We were able to review the HPE REST API documentation and resolve the issue by following the steps below. The HPE ESXi must have been installed or updated with the VMware Custom HPE Software. Enable SSH on the target HPE host. Log into the host with the root account or... read more.

• May 04, 2023

By Timothy Karl, Posted in Infrastructure, Storage, Support

OneDrive is becoming a popular tool to store files as it provides anywhere access and user collaboration. Getting OneDrive to work in VDI can be challenging. Here are some tips and tricks for optimizing OneDrive in VDI: Use Profile Containers – A profile container captures a user’s profile into a virtual disk that is attached to a user’s VDI session. It provides performance that closely matches a local profile with all the benefits of a roaming profile. Using this solution with OneDrive g... read more.

• March 22, 2023

By Timothy Karl, Posted in Infrastructure, Security, Support, Virtualization

Citrix recently released the first new LTSR version of Citrix Virtual Apps and Desktops in over two years. Here is what I feel are the top 5 new features and enhancements available in 2203: #1 - Microsoft Teams Optimizations Citrix has added a lot of functionally to Microsoft Teams optimizations over the last two years that were until now only available in current releases. These new functionalities in the latest LTSR release include: App sharing Multimonitor screen sharing DTMF support Proxy server... read more.

• April 15, 2022

By Brian Wagner, Posted in Support

Due to a new security feature in both Chrome and Edge version 98 (they both share the Chromium code), EPA (Endpoint Analysis) will no longer launch through the browser. Citrix released this article: EPA fails after Chrome/Edge version 98 upgrade (citrix.com) The article states that the work around is to add your gateway FQDN to the “InsecurePrivateNetworkRequestsAllowedForUrls” policy for both Chrome and Edge. While this sounds easy enough, the change needs to be made on a remote machine (pre... read more.

• February 07, 2022