With our RemoteAdmin services, we assist with day-to-day operations of the contracted environment(s). All RemoteAdmin services include 24x7 GothamWatch Monitoring and Support, are available individually and in combination, and are priced according to the number of users and/or devices covered.

Note: except as noted, licensing fees are not included in RemoteAdmin services.

RemoteAdmin for End User Computing (EUC)

Available for Citrix, VMware, or Microsoft AVD

• Daily administrative tasks include adding/removing/changing users and groups
• Application installations and modifications to existing applications
• Desktop image management
• Daily review of event logs and GothamWatch alerts, and remediation of identified issues
• Addition and modification of policies in the EUC environment
• Periodic hotfix and service pack installation for brokers and operating systems
• Onboarding of new users
• Annual upgrades of the broker environment (.dot releases only)

RemoteAdmin for ADC

Available for Citrix or F5

• Load balancing administration
• Access Gateway administration
• Network changes (additional VLAN, interfaces, LACP)
• SSL Certificate updates
• Add/modify/test VIPs
• AAA admin (requires Enterprise or Platinum licensing)
• Global Server Load Balancing admin (requires Enterprise or Platinum licensing)
• Application firewall admin (requires Platinum licensing)
• System Firmware upgrades (2 per year)

RemoteAdmin for Firewalls

Available for Check Point, Palo Alto Networks, Fortinet

• Access control rules additions, changes, and deletions
• Access control rules with user identity additions, changes, and deletions
• User identity and Content Awareness rules additions, changes, and deletions
• Application control rules additions, changes, and deletions
• DLP, IPS, Anti-Bot, Anti-Virus changes
• Threat Emulation, Threat Extraction changes
• Anti-Spam and Email Security changes
• NAT rules and routing additions, changes and deletions
• Patching and or hotfixes when required
• Platform/appliance system configuration items

RemoteAdmin for Azure

Included Cloud Services

• Monitoring and daily review of events, performance thresholds, critical services and event logs and remediation of issues.
• Deploying virtual machines using templates or from the marketplace.
• Adding and changing network configuration (VPC, Network Security Groups, routing)
• Virtual Machine storage, including adding additional disks, extending disk, changing performance and availability tiers
• Managing administrative access, including IAM and related permissions.

Included VM Management

• Configuration changes to existing virtual machines.
  • Virtual Machine size adjustment (CPU,Memory)
• Keeping gold templates up to date with operating system security patches.
• Routine virtual environment health checks to reclaim system resources (orphaned VMs and files, network interfaces, and snapshots).
• Patch management of Windows-based virtual machines and physical servers using customers’ existing Windows Server update Services (WSUS) environment.

Available DR option

• Setup and configuration of Azure Site Recovery to another Azure region
• Creation of DR runbook documenting every aspect of failover and failback.
• One annual comprehensive DR test.

RemoteAdmin for VMware

Included Host Services

• Monitoring and daily review of hardware events, performance thresholds, critical services and event logs and remediation of issues.
• Creating monthly capacity reports.
• Deploying virtual machines using clones, snapshots, and templates.
• Adding and changing networks and data stores to ESXI hosts.
• Periodic installation of VMware ESX patches and firmware.
• Managing administrative access, including access control lists and related permissions.
• Creating and updating virtualization process and procedures documentation.
• Installation and upgrade of VMware Tools.

Included VM Management

• Configuration changes to existing virtual machines.
• Keeping gold templates up to date with operating system security patches.
• Routine virtual environment health checks to reclaim system resources (orphaned VMs and files, IPs, and snapshots).
• Patch management of Windows-based virtual machines and physical servers using customers’ existing Windows Server update Services (WSUS) environment.

Available DR option:

• 24/7 monitoring of disaster recovery services and access to Gotham’s recovery staff.
• Management of DR environment.
• Creation of DR runbook documenting every aspect of failover and failback.
• One annual comprehensive DR test.